How often do you deliver?

You can choose between "once every two weeks" or "once every four weeks." Delivery frequency can be changed even after your contract is finalized.

When will my order arrive if I place it now?

■ For first-time orders: Delivery approximately 2-3 weeks after ordering. ・For weekday deliveries: Monday, Tuesday, Wednesday, or Thursday ・For weekend deliveries: Saturday or Sunday We ship from Tokyo via Sagawa Express. Delivery times vary by region, so please check the Sagawa Express website . ■For second and subsequent orders: Deliveries will be made on the same day of the week as the previous delivery, according to your selected frequency.

I also purchased a vase at the same time. Will they be delivered together?

As our regular branch delivery service uses a different shipping method from our other products, they will be delivered separately.

How will it be delivered?

We will ship by Sagawa Express.

Do you deliver nationwide?

This service is available nationwide. However, from the perspective of delivering fresh branches, remote islands (including Okinawa) where delivery from Tokyo takes more than 3 days are outside the scope of this service. Additionally, deliveries to Hokkaido, where there is a high possibility of branches freezing during transit, will be suspended from mid-December to early March. We appreciate your understanding.

If the condition of the branches you received is not good, can they be exchanged?

If the plant withers or dies significantly within approximately three days of the delivery date provided in advance, please contact us with a photo. We will consider replacing the item.

How do you usually pay?

Automatic payments will be made using your registered credit card at the frequency you selected.

What are the payment methods?

Due to the nature of the recurring automatic payments, only credit card payments are accepted.

When will the payment be processed?

The first delivery was paid for at the time of order. From the second delivery onward, automatic payment will be processed 13 days before the delivery date . If there are any changes to your delivery, such as skipping or canceling, please be sure to contact us at least two weeks before the delivery date.

What if I'm away for an extended period, for example, on a long business trip?

You can also temporarily suspend deliveries. You can set a "Temporary Suspension" from "My Subscriptions" → "View Details" within My Account . This can be set up to two weeks before the delivery date. You can also reactivate your subscription on the same page.

How do I skip or cancel a delivery?

Please configure skips or cancellations at least two weeks before your delivery date. You can configure skips or cancellations from "Subscription List" → "View Details" within My Account .

Can I cancel anytime?

Yes. There is no minimum contract period, so you can cancel anytime.

What should I do if I'm away for a long business trip or other extended period?

You can also pause your subscription. You can set it to "Pause" from "Subscription list" -> "Check details" in My Account . You can set this up to two weeks before the delivery date. You can also set it up on the same page when you want to resume.