Our Basic Policy Against Customer Harassment

Thank you for always choosing SiKiTO.
TRINUS Inc. considers all feedback and requests from our customers as valuable assets for refining our products and services. We are committed to earnestly addressing customer feedback and responding with integrity.

However, in recent years, there has been an increase in society as a whole in cases where words and actions that deviate significantly from socially accepted norms harm the mental and physical health of employees handling customer interactions. Based on the spirit of relevant laws and regulations concerning customer harassment (the revised Act on Comprehensive Promotion of Labor Policies, and the Tokyo Metropolitan Ordinance on the Prevention of Customer Harassment), our company has established the following basic policy to protect an environment where both customers and employees can interact with peace of mind.

1. We will respond firmly to customer harassment.

We may refuse to respond to, or discontinue your use of our services, or take legal action in cases involving words and actions that fall under customer harassment, such as:
・ Verbal abuse, threats, insults, defamation, or other mental or physical attacks
・ Demands for "dogeza" (kneeling and bowing deeply), prolonged restraint, or persistent and repetitive demands
・ Discriminatory remarks, sexual remarks, or infringement of an individual employee's privacy
・ Unreasonable demands in light of the product/service content (e.g., excessive monetary compensation)
・ Slander, libel, or doxing of individual employees or our company on social media, etc.
・ Other words and actions that are not socially acceptable

2. We will protect our employees.

To provide our customers with the best service, we prioritize protecting an environment where our employees can work with peace of mind. If we identify customer harassment against an employee, our company will respond as an organization.

3. What we ask of our customers.

We kindly request that you build mutually respectful relationships so that each of our employees can interact with customers with integrity.

We appreciate your continued patronage of SiKiTO.

 

June 1, 2026
Shinya Sato, Representative Director, TRINUS Inc.