Branch Subscription Service Agreement

These Branch Subscription Terms and Conditions (hereinafter referred to as the "Branch Subscription Terms") define the rights and obligations between SiKiTO (formerly Hanairo Hyakka) and its members when a Branch Subscription Agreement is formed between them. Customers wishing to apply for a Branch Subscription Agreement are requested to read the entire Branch Subscription Terms and Conditions before agreeing to them.

If there is any discrepancy between the SiKiTO Terms and the Branch Subscription Terms, the Branch Subscription Terms shall take precedence for the Branch Subscription Agreement. Unless otherwise specified in the Branch Subscription Terms, the definitions of terms used in the SiKiTO Terms shall be the same as those used in the SiKiTO Terms.

Article 1 Definitions

The following terms used in the Branch Subscription Terms shall have the meanings set forth below:

(1) "Branch Subscription Agreement" means the "Branch Subscription Agreement" defined in Article 2, Paragraph 2.

(2) "Subscription Fee" means the "Subscription Fee" defined in Article 3, Paragraph 1.

(3) "SiKiTO Terms" means the terms of service for the "SiKiTO" (formerly "Hanairo Hyakka") service provided by the Company (https://sikito.com/policies/terms-of-service).

(4) "Member" means a "Member" as defined in Article 4 of the SiKiTO Terms.

(5) "Products, etc." means "Products, etc." as defined in Article 10 of the SiKiTO Terms.

(6) "Non-conformity" means "Non-conformity" as defined in Article 5, Paragraph 1.

(7) "Inspection Period" means "Inspection Period" as defined in Article 5, Paragraph 1.

(8) "Changes, etc." means "Changes, etc." as defined in Article 6, Paragraph 1.

(9) "Changeable Period" means "Changeable Period" as defined in Article 6, Paragraph 1.

Article 2 Subscriptions

1. Members can order products and other items to be delivered periodically by entering the information designated by the Company on this service.

2. When the Company notifies the Member of its acceptance of the Member's order based on the preceding paragraph, a contract (hereinafter referred to as the "Branch Subscription Agreement") shall be established between the Company and the Member regarding the products, etc., for periodic delivery at the frequency selected by the Member, for the period from the date the Company notifies the Member of its acceptance of the order until the date of cancellation or termination pursuant to Article 8.

3. The Branch Subscription Agreement shall be a sale of products, etc. by the Company to the Member, and ownership and risk of loss of the products, etc. shall transfer to the Member at the time the Company delivers the products, etc. to the delivery company.

Article 3 Subscription Fees and Payment Methods

1. Members shall bear the fees separately determined by the Company (hereinafter referred to as "Subscription Fees") during the contract period of the Branch Subscription Agreement for the products, etc. Payment methods shall be in accordance with Article 11 of the SiKiTO Terms.

2. The Subscription Fee for the start of the subscription shall be settled on the application date of the said subscription, and subsequent deliveries shall be settled on a date separately designated by the Company.

3. If a Member delays payment of the Subscription Fee, the Member shall pay the Company a late payment penalty at an annual rate of 14.6%.

Article 4 Delivery

1. The Company shall deliver the products, etc. to the address specified by the Member for the first delivery after the establishment of the Branch Subscription Agreement upon payment of the fees specified in Article 3, and for subsequent deliveries, the Company shall deliver the products, etc. on the date specified in the Branch Subscription Agreement (hereinafter referred to as the "Scheduled Delivery Date and Time") at the frequency selected by the Member. The Company shall bear the costs associated with the delivery of the products, etc.

2. The Member agrees in advance that the delivery of products, etc. may be delayed or impossible in the following cases:

(1) Member's absence or refusal to receive products, etc. at the scheduled delivery date and time.
(2) Cases due to natural disasters or other unavoidable circumstances.
(3) Cases due to traffic accidents or other traffic conditions.
(4) Cases due to circumstances of the delivery company (including, but not limited to, system failures, personnel shortages, etc.).
(5) Cases falling under Article 6 of the "Leave-at-Door Delivery Policy" (where delivery cannot be left at the designated location).
(6) Other cases due to reasons not attributable to the Company.

3. The Company shall not be liable for any damages incurred by the Member due to delay or impossibility of delivery of products, etc. in the cases specified in the preceding paragraphs (including, but not limited to, damage or spoilage of products, etc. due to delay in delivery), and the Member shall not be exempt from payment of the subscription fee under Article 3. In this case, if the Member requests redelivery of substitute products, etc. and the Company performs such redelivery, the Member shall pay the Company an additional subscription fee for one delivery as a redelivery fee, by a method separately determined by the Company.

4. In the case of item 1 of the preceding two paragraphs, if the storage period specified by the Company (including the delivery company performing the delivery; hereinafter the same in this paragraph and paragraph 5, item 2) has elapsed, the Company may dispose of the products, etc. freely, and the Member shall not object thereto. Even if the Company disposes of the products, etc., the Company shall not be obligated to notify the Member in advance or afterward, or to redeliver substitute products, etc.

5. The Member agrees in advance to the following matters regarding the delivery of products, etc.

(1) If the Member desires leave-at-door delivery (meaning non-face-to-face delivery of products, etc. to a pre-designated location; hereinafter the same in this item), the Member shall agree in advance to the "Leave-at-Door Delivery Policy" separately stipulated by the Company.

(2) That the Company may call the telephone number registered by the Member on this service when the Member is absent from the delivery location.

Article 5 Returns and Exchanges

1. If a Member discovers a clear defect in the products, etc. (hereinafter referred to as "Non-conformity") as defined in item 1 of this paragraph after receiving the products, etc., the Member may notify the Company of the results within the period defined in the same item (hereinafter referred to as the "Inspection Period"). In this case, the Company may request the Member to submit photographs or other evidence that can confirm the condition of the products, etc. Furthermore, the reasons exemplified in item 2 of this paragraph and similar reasons shall not constitute Non-conformity.

(1) Examples of Non-conformity

＜Inspection Period＞
Within 3 days from the scheduled delivery date

＜Content of Non-conformity＞
・Wilting or dying despite proper management
・Contamination or spoilage of products, etc. due to negligence of the delivery company (e.g., water leakage)

(2) Examples not considered Non-conformity

・Presence of insects (including eggs) or infestation
・Dislike or difference from image
・Other reasons attributable to the Member

2. Upon receiving the notification in the preceding paragraph and if the Company confirms the Non-conformity, the Company will, in principle, arrange for a substitute for the relevant products, etc. However, if the Company deems it necessary due to procurement conditions or other circumstances, the Company may refund all or part of the subscription fee instead of arranging a substitute. The Member may, at their own risk and expense, dispose of or discard the products, etc. found to be non-conforming.

3. In the following cases, the products, etc. shall be deemed to have passed inspection, and the Company shall not be obligated to refund the Member for the said products, etc.

(1) If the Member does not notify the Company within the inspection period.

(2) If the Member provides a notice of inspection failure for the products, etc. without reasonable cause, and the inspection period expires without a reasonable explanation for the inspection failure being provided.

(3) If the products, etc. are stained or damaged after delivery.

4. The Company shall not be liable for any Non-conformity of products, etc. other than as stipulated in this Article, and shall not accept returns or exchanges for products, etc.

Article 6 Changes to Scheduled Delivery Date, etc.

1. Members may skip product delivery, change the scheduled delivery date and time, or change the delivery address (hereinafter referred to as "Changes, etc.") by notifying the Company using the method prescribed by the Company at least two weeks prior to the scheduled product delivery date and time (hereinafter referred to as the "Changeable Period"). "Skipping product delivery" means temporarily suspending product delivery, and no subscription fees will be incurred for skipped products.

2. After the Changeable Period has elapsed, Members may not make any Changes, etc.

3. Even if Changes, etc. are made, except in the case of "skipping product delivery" as stipulated in the proviso to Paragraph 1, the Company will not refund any received subscription fees, and the Member will not be exempt from paying the subscription fees for delivered products, etc.

Article 7 Suspension of Product Delivery

1. A Member may suspend the delivery of products under the Branch Subscription Agreement by notifying the Company using the method prescribed by the Company at least two weeks prior to the scheduled delivery date of the products (hereinafter referred to as the "Suspension Deadline"). In this case, products will not be delivered to the Member until delivery is resumed as stipulated in Paragraph 2, and no subscription fees will be incurred during the suspension period. However, regardless of when the delivery is suspended, the Company will not refund any received subscription fees.

2. If notice of suspension of product delivery is given after the Suspension Deadline, product delivery will be suspended from the delivery after the next delivery, and the Member will not be exempt from paying the subscription fee for the products for the next delivery.

3. Members who have suspended delivery under the Branch Subscription Agreement may resume the Branch Subscription Agreement by the method prescribed by the Company.

Article 8 Termination of Branch Subscription Agreement

1. The Company may terminate the Branch Subscription Agreement and immediately demand the return of products, etc. without prior notice or demand if the Member falls under any of the following circumstances:

(1) Violation of any provision of the SiKiTO Terms or the Branch Subscription Terms.

(2) Delay in payment of the subscription fee (including cases where credit card payment failed).

2. If any of the circumstances in the preceding paragraph apply, the Member shall automatically lose the benefit of time for all debts owed to the Company and must immediately pay all debts to the Company.

3. The Company may terminate the Branch Subscription Agreement by notifying the Member.

4. The Company shall not be liable for any damages incurred by the Member due to actions taken by the Company based on this Article.

5. Members may terminate the Branch Subscription Agreement by notifying the Company by the method specified by the Company at least 14 days prior to the desired termination date.

6. If the Branch Subscription Agreement is terminated, any subscription fees paid by the Member to the Company shall not be refunded, regardless of the reason, and the Member shall pay the Company the subscription fees up to the time of termination of the Branch Subscription Agreement.

Article 9 Disclaimer of Warranties and Limitation of Liability

1. As products are living things, there are individual differences among them. Therefore, the Company does not guarantee that the products will have the shape, color, or other properties expected by the Member.

2. Products are not edible. In addition, some types of products may be harmful if eaten. Therefore, Members shall, at their own risk, prevent infants, pets, etc. from accidentally ingesting them, and the Company shall not be liable for any damages incurred by Members (including, but not limited to, cohabiting family members, pets, and visitors) as a result of ingesting the products (whether intentionally or not, including accidental ingestion by infants or pets).

3. Due to the nature of the products in this service, Members (including, but not limited to, cohabiting family members, pets, and visitors) may experience symptoms or conditions due to pre-existing conditions, constitution, allergies, etc., or insects attached to the products, etc. Therefore, Members shall place orders with a full understanding of the possibility of such symptoms occurring, and the Company shall not be liable for such symptoms.

4. Even if the Company is liable for damages to the Member due to the application of the Consumer Contract Act or other mandatory provisions or for any other reason, the Company's liability shall be limited to direct and ordinary damages, excluding loss of profit, indirect damages, etc., and shall be capped at the total amount of subscription fees actually received from the Member in the past month retrospectively from the time the cause of damage occurred.

Article 10 Handling of Personal Information, etc.

1. Members agree that their personal information (meaning personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information) included in the registration information will be handled in accordance with the Company's Privacy Policy.

2. Members acknowledge that their personal information may be provided to the delivery company or other third parties designated by the Company to the extent necessary for product delivery.

Article 11 Term of Validity

1. If a Member loses their membership, the Branch Subscription Agreement shall also be terminated.

2. If the Branch Subscription Agreement is terminated under the provisions of the preceding paragraph, the Member's obligations to the Company shall automatically lose the benefit of time, and the Member must pay all debts to the Company.

Article 12 Surviving Provisions

The provisions of Article 4, Paragraph 4, Article 5, Paragraphs 3 and 4, Article 6, Paragraph 3, Article 7, Articles 8 to 10, Article 11, Paragraph 2, and Article 12 shall remain in full force and effect even after the termination of the Branch Subscription Agreement.

Established on March 24, 2022

Revised on April 6, 2023

Revised on June 9, 2023

Revised on July 1, 2023

Revised on August 28, 2023

Revised on August 29, 2023

Revised on October 23, 2023

Revised on December 27, 2023

Revised on January 26, 2024

Revised on August 15, 2024

Revised on October 3, 2024

Revised on November 14, 2024

Revised on June 4, 2025

Revised on July 10, 2025

Revised on July 18, 2025